Returns and Exchange

Domestic Orders

Returns Policy:

For Defective Products Raise your return request within 2 Days of receiving the shipment.

You will receive an approval mail from us within 48 hours and a pick-up will be arranged.

If Approved please pack the product so it can be picked up by courier boy without any delays.

You will be notified by us once we receive your shipment

Refund will be processed in your wallet within 5-7 days after the product is received in good condition.

If you receive a shipment that seems tampered, damaged, or opened – please do not accept that shipment. Take a snapshot of the shipment and get in touch with our customer care team at +91 8949987194 or email us at support@ruibatte.com

Exchange Policy:

Raise an Exchange Request for Size Related Issues within 7 Days of receiving the product. You will receive an approval mail from us within 48 hours.

In case of defective products, they will be replaced like for like. If the available product is not liked then the customer can choose another product at the same price.

If Approved please pack the product so it can be picked up by courier boy without any delays.

We don’t provide try-on service and discourage unnecessary shipments for the goal of sustainability. We appreciate your understanding that requests may be rejected for this reason.

You will be notified by us once we receive your shipment.

If you want to exchange the product with another product of a higher amount, we will give you a coupon code for the previous amount. You can use this code while placing your new order and paying the balance amount.

If you want to exchange your product with another product of a lower amount, a credit note of the balance amount will be given to you and can be redeemed towards future purchases. 

If you receive a shipment that seems tampered, damaged, or opened – please do not accept that shipment. Take a snapshot of the shipment and get in touch with our customer care team at +91 8949987194 or email us at support@ruibatte.com

 

 

International Orders

If you receive any defective product, do contact us immediately by mailing us at support@ruibatte.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product

If you have to cancel an order, please do so before your order is shipped

If  you cancel your order before it has been shipped, we will refund the entire amount

If you have received the product and you do not like it, the same can be returned within 7 days. The shipping charges for sending the products back have to be borne by the customer

Once we have received the products a quality check will be done by our team

The amount refunded to you would be only for the products not the shipping charges

We unfortunately do not have an exchange policy for international customers

Let’s take some actions together, big and small, for sustainable living and for the good of our planet. We appreciate your kind understanding and great support.

Note for Return & Exchange:

The items should be unused and unwashed for hygiene reasons

Shipping charges are non-refundable.

Send the original invoice along with the product without which we won’t be able to process any request.

Return/Exchange requests that are not raised within 48 Hours of receiving the product will not be approved.

Though we have critical standards for our quality requirements and every package was carefully checked before shipping, problems may occur at times during shipment. For any quality problem or our ignorance during shipment, please do not hesitate to get in touch with us at support@ruibatte.com we will put our efforts into solving and providing solutions for your satisfaction.

Products cannot be returned or exchanged when purchased during Special Discounts or sales.

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